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Will ChatGPT Replace Your Doctor? No, But Here’s How AI Is Being Used in Healthcare

Timothy Aungst, PharmDStacia Woodcock, PharmD
Written by Timothy Aungst, PharmD | Reviewed by Stacia Woodcock, PharmD
Published on June 22, 2023

Key takeaways:

  • Artificial intelligence (AI) is revolutionizing healthcare. It's improving the speed, accuracy, and efficiency of medical work.

  • AI-powered healthcare apps and devices are already used to detect conditions, assist in cancer detection, and analyze medical images for diagnoses.

  • AI in healthcare can help limit medical errors and potentially cut costs. But, it should be used in combination with human judgment and an understanding of the technology’s limitations.

Artificial intelligence (AI) has recently gone from the stuff of science fiction to the driving power behind potentially history-making tools. With the introduction of ChatGPT and other similar AI tools, this technology has gone mainstream. In addition to potential creative or business uses, there’s another area where AI sparks an interest: healthcare.

Given the current explosion of interest, many people are asking how AI can be used in healthcare. Can it help improve how providers treat their patients? And will AI ever replace your doctor?

How is artificial intelligence being used in healthcare?

AI is rapidly transforming healthcare by enhancing the speed, accuracy, and efficiency of medical work. From improving diagnosis to assisting in drug development, AI has already proven to be a valuable tool for healthcare providers, researchers, and patients alike.

In the future, AI may very well discover medications. And, these systems may help identify which groups of people would benefit most from taking them. Healthcare providers, too, might get suggestions from AI about what to prescribe and how to manage their patients' health conditions

What AI healthcare apps are available?

So far, the FDA has approved over 500 health-related devices, apps, and software platforms that use AI for patient care. 

A few things these apps are able to do include:

  • Using AI algorithms to collect and analyze health data

  • Providing real-time monitoring

  • Offering recommendations to healthcare providers for treatment adjustments

Some examples of AI healthcare apps and devices that are currently available include:

What are the benefits of AI in healthcare?

AI has a number of potential benefits when it comes to healthcare, such as:

Using AI in healthcare may help people get faster responses on medical tests and exams. This could help you and your provider have discussions about diagnoses or treatment options sooner.

AI may also help providers personalize treatment plans for their patients faster and monitor how well they’re working. This can help improve health outcomes for more people.

Does AI solve problems in healthcare?

Yes, AI can help solve problems in healthcare. Many problems happen on a larger scale, and the average person may not be aware of them. But solving these problems benefits everyone.

One of the largest issues in healthcare is the large amount of medical data healthcare providers must review every day. This process can take time, especially with more complex health conditions like cancer. And humans being humans, providers can miss things. AI can help speed up data processing and help catch things a provider may miss.

Another area where AI can step in and help is dealing with tedious administrative tasks. Healthcare professionals spend a lot of time on what you might call “busy work.” This might include processing insurance claims and maintaining accurate medical records. Now, AI can help speed up these tasks and lighten the workload. This allows your healthcare team to spend more quality time with you rather than their computer screen.

Does AI make healthcare more accessible?

It can. AI can help make healthcare more accessible by supporting healthcare providers. This is especially important in areas with a shortage of providers. In one case, an AI system helped providers identify people due for colonoscopies to screen for colorectal cancer. Of the people identified by AI, nearly 70% agreed to go for the procedure and 8% were diagnosed with colorectal cancer.

Without AI support, it would have taken longer for providers to identify people due for the screening. And there likely would have been a delay in diagnosis and treatment for those with cancer. In this instance, AI helped get people care sooner.

AI may also help offer additional services to people. This may include:

  • Answering specific medical questions

  • Providing basic counseling

  • Helping coordinate appointments

  • Translating information into other languages

Having AI available to help with these types of tasks can help reduce the overall workload of the healthcare team. This, in turn, can allow them to concentrate on more difficult clinical work that requires a trained professional’s judgment or oversight.

Does AI reduce costs in healthcare?

AI has the potential to reduce healthcare costs by helping providers give more efficient care. For example, if AI helps better predict people at risk of developing heart disease, action can be taken earlier. Long-term, this could help a person avoid more serious (and expensive) complications, like heart attacks. In turn, this can lower their healthcare costs.

Are there risks in relying on AI in healthcare?

Yes, there are risks associated with relying solely on AI in healthcare. For instance, AI models can be biased and lead to incorrect or incomplete diagnoses. This can be especially true in communities of color.

AI relies on massive amounts of data to work. If that data is representative of only some of the population, those not equally represented in the data may not get proper care. For instance, an AI’s data that’s based on information from primarily white people may not provide accurate information for people of other races. In particular, some AI systems have been inaccurate when attempting to detect skin cancer in people who have darker skin tones.

It’s also important to know that the AI tools that are available to the public — such as ChatGPT — aren’t always accurate when it comes to health questions. So healthcare professionals should be very cautious and selective about which AI systems they use. And, keep in mind, although these tools can be helpful when doing your own research, your provider or pharmacist should still be the primary person you go to with health questions.

Healthcare providers need to understand the limitations of AI and only use it in combination with their clinical judgment. They should take into consideration how the AI works and what data it bases its recommendations upon. These are important factors when it comes to limiting risks with AI in healthcare.

Will AI replace your doctor or pharmacist?

No, ChatGPT and other AI tools won’t replace your doctor, pharmacist, and other healthcare team members. While AI can assist healthcare providers in their decision-making processes, it's unlikely that it will completely replace them. Healthcare professionals bring a human touch and are critical in providing personalized care that AI can’t replicate.

The potential of AI to help make medical decisions can bring both excitement and worry. And concerning stories about AI chatbots giving bad, or perhaps even harmful, medical advice can stoke our fears. After all, people want to make sure there’s a person guiding their care — not just a robot.

Ultimately, AI is just another tool, like a calculator. It can help people do their jobs better and faster. Healthcare professionals will likely come to use AI daily to help their patients. And if done right, you won't know AI was involved in your care at all.

The bottom line

Artificial intelligence (AI) has the potential to revolutionize healthcare by improving health outcomes and reducing costs. Many healthcare-related AI apps and devices have been approved by the FDA and are already being used. There are risks associated with relying only on AI for medical decisions. But using it as a tool in combination with human oversight can help limit these risks. So it's important for healthcare providers to understand both the strengths and limitations of using AI to help them care for people safely.

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Why trust our experts?

Timothy Aungst, PharmD, has worked in pharmacy practice for a decade. He has served as an associate professor of pharmacy practice, a clinical pharmacist in outpatient cardiology management, and now in home healthcare.
Christina Aungst, PharmD, is a pharmacy editor for GoodRx. She began writing for GoodRx Health in 2019, transitioning from freelance writer to editor in 2021.
Stacia Woodcock, PharmD, is a pharmacy editor for GoodRx. She earned her Doctor of Pharmacy degree from the University of Kentucky and is licensed in New York and Massachusetts.

References

GoodRx Health has strict sourcing policies and relies on primary sources such as medical organizations, governmental agencies, academic institutions, and peer-reviewed scientific journals. Learn more about how we ensure our content is accurate, thorough, and unbiased by reading our editorial guidelines.

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