Your Privacy Matters
At GoodRx, our customers come first. Our mission is to help you get the healthcare you need at a price you can afford. We operate our business and use information with this mission in mind, including building and improving our products; personalizing and customizing our products for consumers; and reaching you with information about services that we believe will be relevant to you.
This Privacy Center provides an overview of how GoodRx uses your data and the options GoodRx provides with respect to your information.
For the complete picture, please read our full Privacy Policy .
Your Privacy Matters
At GoodRx, our customers come first. Our mission is to help you get the healthcare you need at a price you can afford. We operate our business and use information with this mission in mind, including building and improving our products; personalizing and customizing our products for consumers; and reaching you with information about services that we believe will be relevant to you.
This Privacy Center provides an overview of how GoodRx uses your data and the options GoodRx provides with respect to your information.
For the complete picture, please read our full Privacy Policy .
Our Privacy Principles
Privacy and security are important to us and an essential part of how we think about our business. We are committed to being thoughtful about what information we gather and how and why we use it.
Privacy and security are important to us and an essential part of how we think about our business. We are committed to being thoughtful about what information we gather and how and why we use it.
We have policies and procedures in place with the goal of protecting your information. Our security, privacy, and legal personnel review data-sharing arrangements to help ensure that data sharing is appropriate.
We have policies and procedures in place with the goal of protecting your information. Our security, privacy, and legal personnel review data-sharing arrangements to help ensure that data sharing is appropriate.
We strive to use industry-standard data security technologies and look to industry best practices to operate our security program.
We strive to use industry-standard data security technologies and look to industry best practices to operate our security program.
Transparency is the foundation of our business and one of our core values. We want you to be informed about the information we gather in our business, how we use it, and why.
Transparency is the foundation of our business and one of our core values. We want you to be informed about the information we gather in our business, how we use it, and why.
We extend California Consumer Privacy Act (CCPA) rights to users nationwide, allowing them to delete certain data as set forth under CCPA and to opt out of the collection of non-essential cookies.
We extend California Consumer Privacy Act (CCPA) rights to users nationwide, allowing them to delete certain data as set forth under CCPA and to opt out of the collection of non-essential cookies.
We understand that consumer privacy preferences are evolving, governed by rapidly changing regulations and technology, and our team is invested in keeping on top of developments to help us improve our policies and procedures.
We understand that consumer privacy preferences are evolving, governed by rapidly changing regulations and technology, and our team is invested in keeping on top of developments to help us improve our policies and procedures.
Privacy and security are important to us and an essential part of how we think about our business. We are committed to being thoughtful about what information we gather and how and why we use it.
Privacy and security are important to us and an essential part of how we think about our business. We are committed to being thoughtful about what information we gather and how and why we use it.
We have policies and procedures in place with the goal of protecting your information. Our security, privacy, and legal personnel review data-sharing arrangements to help ensure that data sharing is appropriate.
We have policies and procedures in place with the goal of protecting your information. Our security, privacy, and legal personnel review data-sharing arrangements to help ensure that data sharing is appropriate.
We strive to use industry-standard data security technologies and look to industry best practices to operate our security program.
We strive to use industry-standard data security technologies and look to industry best practices to operate our security program.
Transparency is the foundation of our business and one of our core values. We want you to be informed about the information we gather in our business, how we use it, and why.
Transparency is the foundation of our business and one of our core values. We want you to be informed about the information we gather in our business, how we use it, and why.
We extend California Consumer Privacy Act (CCPA) rights to users nationwide, allowing them to delete certain data as set forth under CCPA and to opt out of the collection of non-essential cookies.
We extend California Consumer Privacy Act (CCPA) rights to users nationwide, allowing them to delete certain data as set forth under CCPA and to opt out of the collection of non-essential cookies.
We understand that consumer privacy preferences are evolving, governed by rapidly changing regulations and technology, and our team is invested in keeping on top of developments to help us improve our policies and procedures.
We understand that consumer privacy preferences are evolving, governed by rapidly changing regulations and technology, and our team is invested in keeping on top of developments to help us improve our policies and procedures.
Our Privacy Principles
Privacy and security are important to us and an essential part of how we think about our business. We are committed to being thoughtful about what information we gather and how and why we use it.
Privacy and security are important to us and an essential part of how we think about our business. We are committed to being thoughtful about what information we gather and how and why we use it.
We have policies and procedures in place with the goal of protecting your information. Our security, privacy, and legal personnel review data-sharing arrangements to help ensure that data sharing is appropriate.
We have policies and procedures in place with the goal of protecting your information. Our security, privacy, and legal personnel review data-sharing arrangements to help ensure that data sharing is appropriate.
We strive to use industry-standard data security technologies and look to industry best practices to operate our security program.
We strive to use industry-standard data security technologies and look to industry best practices to operate our security program.
Transparency is the foundation of our business and one of our core values. We want you to be informed about the information we gather in our business, how we use it, and why.
Transparency is the foundation of our business and one of our core values. We want you to be informed about the information we gather in our business, how we use it, and why.
We extend California Consumer Privacy Act (CCPA) rights to users nationwide, allowing them to delete certain data as set forth under CCPA and to opt out of the collection of non-essential cookies.
We extend California Consumer Privacy Act (CCPA) rights to users nationwide, allowing them to delete certain data as set forth under CCPA and to opt out of the collection of non-essential cookies.
We understand that consumer privacy preferences are evolving, governed by rapidly changing regulations and technology, and our team is invested in keeping on top of developments to help us improve our policies and procedures.
We understand that consumer privacy preferences are evolving, governed by rapidly changing regulations and technology, and our team is invested in keeping on top of developments to help us improve our policies and procedures.
Privacy and security are important to us and an essential part of how we think about our business. We are committed to being thoughtful about what information we gather and how and why we use it.
Privacy and security are important to us and an essential part of how we think about our business. We are committed to being thoughtful about what information we gather and how and why we use it.
We have policies and procedures in place with the goal of protecting your information. Our security, privacy, and legal personnel review data-sharing arrangements to help ensure that data sharing is appropriate.
We have policies and procedures in place with the goal of protecting your information. Our security, privacy, and legal personnel review data-sharing arrangements to help ensure that data sharing is appropriate.
We strive to use industry-standard data security technologies and look to industry best practices to operate our security program.
We strive to use industry-standard data security technologies and look to industry best practices to operate our security program.
Transparency is the foundation of our business and one of our core values. We want you to be informed about the information we gather in our business, how we use it, and why.
Transparency is the foundation of our business and one of our core values. We want you to be informed about the information we gather in our business, how we use it, and why.
We extend California Consumer Privacy Act (CCPA) rights to users nationwide, allowing them to delete certain data as set forth under CCPA and to opt out of the collection of non-essential cookies.
We extend California Consumer Privacy Act (CCPA) rights to users nationwide, allowing them to delete certain data as set forth under CCPA and to opt out of the collection of non-essential cookies.
We understand that consumer privacy preferences are evolving, governed by rapidly changing regulations and technology, and our team is invested in keeping on top of developments to help us improve our policies and procedures.
We understand that consumer privacy preferences are evolving, governed by rapidly changing regulations and technology, and our team is invested in keeping on top of developments to help us improve our policies and procedures.
Your Information and GoodRx
Why does GoodRx collect my information, what information does GoodRx collect, and how does GoodRx share my information with others?
GoodRx believes all Americans deserve affordable and convenient healthcare. To help make this a reality, we collect information, including personal information, in order to run our business and deliver service to you, including for the following reasons.
Please also read our privacy policy for more details regarding what information we collect and why.
We collect and use information for the following:
- Creating, Updating or Managing User Profiles and Accounts.
- Communicating with You.
- Advertising and Marketing.
- Business Operations.
- User Surveys and Reviews.
- Security and Auditing.
- Complying with the Law.
For a full list of purposes for which we collect and use information, see our Privacy Policy.
Information we may collect includes:
- Your Personal Contact Information and Other Information.
- Your Commercial Information.
- Your Prescription Information and Coupon Usage Information.
- Information about your Interest in Certain Drugs or Medical Conditions.
- Your Internet /Electronic Activity, Device and IP Identifying Information, and Usage Information.
- Inferences About You.
- If applicable, Your Healthcare Provider’s Professional Information.
- If you are a Healthcare Provider participating in Pharmacy Mode or Provider Mode, Your Professional Information, such as National Provider Number (“NPI”), medical specialty or other professional credential information.
For a full list of information that we collect and use, see our Privacy Policy.
How does GoodRx share my data with others?
We share your information for a variety of business reasons. Your information may be shared with:
1. Affiliates and Subsidiaries
We may share information with our subsidiaries and affiliated companies for business and operational purposes.
2. Service Providers and Third Parties:
We may share your information with service providers and third parties to perform services on our behalf. Please visit our Privacy Policy to learn more.
We work with advertisers and sponsors to inform you about their relevant products and services. These messages may appear in the form of on-site banner advertising or other sponsored content on our website or mobile applications, and in our messages to you. We share information about your interaction with these advertisements with the advertisers and their service providers.
3. For Legal Obligations/Safety
We may be required by law to disclose your information without your consent or notice, including to a third party or governmental entity. These and other limited circumstances to protect our services and promote safety are described more fully in our Privacy Policy.
How does GoodRx protect my information?
GoodRx works hard to treat your information with respect and care, to ensure that you can trust us. Our security, privacy and legal personnel work closely to implement and manage privacy and security initiatives. Relevant team members undergo training and certifications to help prepare them to meet the challenges of today’s evolving security and privacy landscape.
We work with multiple third parties to review our controls.
Certifications
Our organization has conducted an AICPA SOC 2 certification annually since 2017. Team members have certifications from (ISC)², SANS and ISACA.
Is my data covered by HIPAA?
Not necessarily. HIPAA only covers certain types of data uses. GoodRx complies with HIPAA when applicable, such as when GoodRx provides services to HIPAA-covered entities as a business associate. GoodRx’s security team receives training about and considers HIPAA privacy and security standards in creating our security programs.
Your Information and GoodRx
Why does GoodRx collect my information, what information does GoodRx collect, and how does GoodRx share my information with others?
GoodRx believes all Americans deserve affordable and convenient healthcare. To help make this a reality, we collect information, including personal information, in order to run our business and deliver service to you, including for the following reasons.
Please also read our privacy policy for more details regarding what information we collect and why.
We collect and use information for the following:
- Creating, Updating or Managing User Profiles and Accounts.
- Communicating with You.
- Advertising and Marketing.
- Business Operations.
- User Surveys and Reviews.
- Security and Auditing.
- Complying with the Law.
For a full list of purposes for which we collect and use information, see our Privacy Policy.
Information we may collect includes:
- Your Personal Contact Information and Other Information.
- Your Commercial Information.
- Your Prescription Information and Coupon Usage Information.
- Information about your Interest in Certain Drugs or Medical Conditions.
- Your Internet /Electronic Activity, Device and IP Identifying Information, and Usage Information.
- Inferences About You.
- If applicable, Your Healthcare Provider’s Professional Information.
- If you are a Healthcare Provider participating in Pharmacy Mode or Provider Mode, Your Professional Information, such as National Provider Number (“NPI”), medical specialty or other professional credential information.
For a full list of information that we collect and use, see our Privacy Policy.
How does GoodRx share my data with others?
We share your information for a variety of business reasons. Your information may be shared with:
1. Affiliates and Subsidiaries
We may share information with our subsidiaries and affiliated companies for business and operational purposes.
2. Service Providers and Third Parties:
We may share your information with service providers and third parties to perform services on our behalf. Please visit our Privacy Policy to learn more.
We work with advertisers and sponsors to inform you about their relevant products and services. These messages may appear in the form of on-site banner advertising or other sponsored content on our website or mobile applications, and in our messages to you. We share information about your interaction with these advertisements with the advertisers and their service providers.
3. For Legal Obligations/Safety
We may be required by law to disclose your information without your consent or notice, including to a third party or governmental entity. These and other limited circumstances to protect our services and promote safety are described more fully in our Privacy Policy.
How does GoodRx protect my information?
GoodRx works hard to treat your information with respect and care, to ensure that you can trust us. Our security, privacy and legal personnel work closely to implement and manage privacy and security initiatives. Relevant team members undergo training and certifications to help prepare them to meet the challenges of today’s evolving security and privacy landscape.
We work with multiple third parties to review our controls.
Certifications
Our organization has conducted an AICPA SOC 2 certification annually since 2017. Team members have certifications from (ISC)², SANS and ISACA.
Is my data covered by HIPAA?
Not necessarily. HIPAA only covers certain types of data uses. GoodRx complies with HIPAA when applicable, such as when GoodRx provides services to HIPAA-covered entities as a business associate. GoodRx’s security team receives training about and considers HIPAA privacy and security standards in creating our security programs.
My Privacy Options: What tools are available for me to control my information?
1. I want to delete my information.
We extend California Consumer Privacy Act (CCPA) rights to users nationwide. All consumers nationwide can request deletion of their data as specified in the CCPA. You can submit a verifiable consumer request by visiting https://www.goodrx.com/requestdeletion. We will need to verify your identity and request, which may require additional pieces of information before we can fulfill it. This information is strictly used for verification and auditing purposes. Please visit our privacy policy for more information, including alternate methods for deletion.
2. I want to limit the website and mobile application data collected about me.
To limit what information is collected when you are on our website, please click on the “Cookie Preferences” link at the bottom of the website (in California, this will be a “Do Not Sell My Personal Information” link).
On our iOS mobile application, please visit Accounts > Privacy > Manage personal data, to configure your data sharing options.
On our Android mobile application, please visit Settings > Privacy > Manage personal data, to configure your data sharing options.
If you still want to utilize GoodRx without comparing prices on the website or mobile application, you can sign up for a physical prescription discount card at https://www.goodrx.com/discount-card.
3. I want to opt out of the sale of my information.
Some of our sharing with third parties may be considered a “sale” under CCPA and other state regulations that may become effective in the future. Such state regulations define “sale” to include not only the traditional exchange of data for compensation, but also many data-sharing arrangements where the recipient can use the data that they receive for the recipient’s own business purposes. Thus, “sales” may be interpreted to include utilizing pixels and similar technology vendors on our website and mobile applications, as well as sharing data with manufacturers looking to advertise to our customers based on our customers’ beneficial engagement with GoodRx.
Customers who would like to opt out of these “sales” of information can do so by clicking on the “Cookie Preferences” (or “Do Not Sell My Info” link in California) on the bottom of the applicable webpage and choosing the corresponding selection. For our iOS or Android mobile app, please look under 'Data Sharing Preferences' to make the corresponding selection.
4. I want to limit the marketing communications I receive from GoodRx
Text messages: To unsubscribe from GoodRx text marketing messages, please reply STOP to the message.
Marketing emails: To unsubscribe from marketing emails, please use the link located at the bottom of the marketing email. GoodRx complies with the CAN-SPAM Act and you may subsequently opt out of receiving commercial messages from us by following the directions contained in any commercial email communication. You may still receive transactional messages about your account, including messages pertaining to the renewal of your subscription (if applicable).
Physical marketing mail: To unsubscribe from physical envelopes or postcard marketing mailings, please visit the link here to fill out a short form with the information on the shipping label. It may take up to four weeks for your request to stop the delivery of GoodRx marketing mailings.
5. I want to limit banner advertising I see on GoodRx
We show banner advertising on the GoodRx website.
You can opt out of seeing banner advertising by visiting the “Cookie Preferences” link (or “Do Not Sell My Personal Information” link in California) on the bottom of our webpages and opting out of marketing pixels. Please note that this will not opt you out of non-banner advertising or sponsored advertising content and messaging, which we may show on our platform. If you use a browser with the Global Privacy Control browser extension, you should be opted out of seeing banner advertisements by default when you visit the site.
My Privacy Options: What tools are available for me to control my information?
1. I want to delete my information.
We extend California Consumer Privacy Act (CCPA) rights to users nationwide. All consumers nationwide can request deletion of their data as specified in the CCPA. You can submit a verifiable consumer request by visiting https://www.goodrx.com/requestdeletion. We will need to verify your identity and request, which may require additional pieces of information before we can fulfill it. This information is strictly used for verification and auditing purposes. Please visit our privacy policy for more information, including alternate methods for deletion.
2. I want to limit the website and mobile application data collected about me.
To limit what information is collected when you are on our website, please click on the “Cookie Preferences” link at the bottom of the website (in California, this will be a “Do Not Sell My Personal Information” link).
On our iOS mobile application, please visit Accounts > Privacy > Manage personal data, to configure your data sharing options.
On our Android mobile application, please visit Settings > Privacy > Manage personal data, to configure your data sharing options.
If you still want to utilize GoodRx without comparing prices on the website or mobile application, you can sign up for a physical prescription discount card at https://www.goodrx.com/discount-card.
3. I want to opt out of the sale of my information.
Some of our sharing with third parties may be considered a “sale” under CCPA and other state regulations that may become effective in the future. Such state regulations define “sale” to include not only the traditional exchange of data for compensation, but also many data-sharing arrangements where the recipient can use the data that they receive for the recipient’s own business purposes. Thus, “sales” may be interpreted to include utilizing pixels and similar technology vendors on our website and mobile applications, as well as sharing data with manufacturers looking to advertise to our customers based on our customers’ beneficial engagement with GoodRx.
Customers who would like to opt out of these “sales” of information can do so by clicking on the “Cookie Preferences” (or “Do Not Sell My Info” link in California) on the bottom of the applicable webpage and choosing the corresponding selection. For our iOS or Android mobile app, please look under 'Data Sharing Preferences' to make the corresponding selection.
4. I want to limit the marketing communications I receive from GoodRx
Text messages: To unsubscribe from GoodRx text marketing messages, please reply STOP to the message.
Marketing emails: To unsubscribe from marketing emails, please use the link located at the bottom of the marketing email. GoodRx complies with the CAN-SPAM Act and you may subsequently opt out of receiving commercial messages from us by following the directions contained in any commercial email communication. You may still receive transactional messages about your account, including messages pertaining to the renewal of your subscription (if applicable).
Physical marketing mail: To unsubscribe from physical envelopes or postcard marketing mailings, please visit the link here to fill out a short form with the information on the shipping label. It may take up to four weeks for your request to stop the delivery of GoodRx marketing mailings.
5. I want to limit banner advertising I see on GoodRx
We show banner advertising on the GoodRx website.
You can opt out of seeing banner advertising by visiting the “Cookie Preferences” link (or “Do Not Sell My Personal Information” link in California) on the bottom of our webpages and opting out of marketing pixels. Please note that this will not opt you out of non-banner advertising or sponsored advertising content and messaging, which we may show on our platform. If you use a browser with the Global Privacy Control browser extension, you should be opted out of seeing banner advertisements by default when you visit the site.