Are Lubricant Eye Ointments Safe to Use? What to Know About the Latest Recall

Over the last year, a variety of lubricant eye drops and ointments have been recalled. These recalls were issued due to potential contamination risks that could lead to serious eye infections. Now, in September 2024, another eye ointment recall has been issued.

Many people rely on these products for relief from dryness and irritation. But are these eye ointments still safe to use? Here’s what you should know about the latest lubricant eye ointment recall, plus steps you should take if your product is affected.

Why are certain brands of eye ointments being recalled?

The most recent eye ointment recall is due to a tube sealing issue. In these cases, the bottom of the tube may not be sealed properly, resulting in the ointment leaking out.

Eye ointments are meant to be sterile — free of germs. If the tube isn’t sealed properly, the ointment can become contaminated, which can increase the risk of eye infections.

What eye ointments have been recalled?

Two lubricant eye ointment products are affected by this recall: Refresh P.M. and Refresh Lacri-Lube. Across the two products, over 3 million tubes of eye ointment have been recalled, with expiration dates ranging from 2024 to 2027. The products were distributed across the U.S., Canada, Australia, and the United Kingdom.

Not all recalls are announced with a press release. Instead, these recalled products were included on an FDA Enforcement Report. Below, you can find lot numbers and expiration dates of the affected products. Check to see if your product is on the list.

What should you do if your eye ointment has been recalled?

If you see that your specific product is listed above, the first step is to stop using it. This is because there’s a potential risk of contamination, which can put you at risk for an eye infection. Keep in mind that the sealing issue may not be obvious. So it’s best to stop using the product, even if it’s not visibly leaking.

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If you have been using these products, contact your healthcare team if you notice eye infection symptoms such as eye pain, redness, or changes in your vision.

If you have additional questions about the recall, you can contact the manufacturer at 1-800-678-1605. Depending on where you purchased the eye ointment, you may be able to request a refund. For example, the Wegmans website indicates that you can return affected products purchased at the store for a full refund.

But even if your specific lot number and expiration date aren’t on this list, it’s still a good idea to take note if there’s any leakage from the bottom of the tube. This is a sign that it’s not sealed properly. In this case, it’s a good idea to stop using the product and report the issue to the FDA. You can also contact the manufacturer at the number listed above.

There are other lubricant eye ointments available that haven’t been recalled. There may also be unaffected lots of these particular products on store shelves. Your pharmacist can help you select an option to help meet your needs.

How can you stay up to date on eye ointment recalls?

There are several ways that you can stay up to date on FDA recalls, including any updates to this particular recall. For general recall information, here are a few resources:

• Check the FDA Recalls, Market Withdrawals, and Safety Alerts page

• Subscribe to the FDA recall mailing list

• Check the FDA Enforcement Reports, which tend to be more comprehensive

• Follow the FDA’s recall account on X (formerly known as Twitter)

EXPERT PICKS: WHAT TO READ NEXT

• Why drugs are recalled: Learn more about the top reasons why drugs are recalled, plus steps you should take if you’re affected by a recall.

• Recalls 101: If a medical product has an issue that can potentially cause harm to the public, it may be recalled. Read about how FDA recalls work.

• Thriving with dry eye: Here are some first-hand tips for managing chronic dry eye from someone living with the condition.

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Written by:

Alyssa Billingsley, PharmD

Alyssa Billingsley, PharmD, is the director of pharmacy content for GoodRx. She has over a decade of experience as a pharmacist and has worked in clinical, academic, and administrative roles.

Reviewed by:

Stacia Woodcock, PharmD

Stacia Woodcock, PharmD, is a pharmacy editor for GoodRx. She earned her Doctor of Pharmacy degree from the University of Kentucky and is licensed in New York and Massachusetts.

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