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Roche Recalls Accu-Chek Diabetes Test Strips

Written by Ronilee Shye, PharmD, BCGP, BCACP, CDE

Published on July 17, 2018

This article is no longer being updated and some information may not be current. Visit the GoodRx Health homepage for our latest articles.

Manufacturer Roche has issued a voluntary recall of Accu-Chek Aviva Plus test strips used to measure blood sugar and help patients manage their diabetes.

FDA Recall red seal on a light red background. — GoodRx Health

Back in May, Roche notified users and healthcare providers that select lots of Accu-Chek Aviva Plus test strips had cracks on their testing pad, leading to the following issues:

Unusable test strips
Inability for devices to detect strips
Inaccurate results

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Which products were recalled?

This recall affected four lots:

Accu-Chek Aviva Plus Strips:

Lot # 496947 expiration date: 10/31/2018
Lot # 497291 expiration date: 04/30/2019
Lot # 497325 expiration date: 05/31/2019

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Accu-Chek Aviva Plus Health Network Strips:

Lot # 497296 expiration date: 04/30/2019

What do I do if I think I have a recalled package?

Consumers who have purchased Accu-Chek Aviva Plus Strips should not open the package or use the contents. Instead, submit a request to obtain replacements in one of the following ways:

Submit requests on the Accu-Check website here: https://notices.accu-chek.com/
Email Accu-Chek customer care at accu-chek.care@roche.com. Include your name, full mailing address, phone number, test strip lot number(s), and for each package, the number of affected test strip vials.

Inaccurate results from these test strips may lead to incorrect and unnecessary changes in your diabetes treatment. Be sure to contact your physician or healthcare provider if you have experienced any related problems.

Always inspect your prescriptions, including all parts of the packaging and devices. If you ever notice your medication doesn’t look or smell right, contact the manufacturer or ask your pharmacist for more information. You can also notify the FDA’s MedWatch Reporting Program as they can conduct further necessary investigations.

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Why trust our experts?

Written by:

Ronilee Shye, PharmD, BCGP, BCACP, CDE

Roni is an expert in clinical pharmacy and patient care. She received her doctorate in pharmacy from Duquesne University in Pittsburgh, Pennsylvania; is board-certified in geriatrics and ambulatory care pharmacy; and is licensed to practice pharmacy in Ohio, Pennsylvania, and Florida.

Edited by:

Tori Marsh, MPH

Tori Marsh is GoodRx’s resident expert on prescription drug pricing, prescribing trends, and drug savings. She oversees the GoodRx drug database, ensuring that all drug information is accurate and up to date.