Privacy Policy

Last modified: June 19, 2017

Hello from GoodRx. This privacy policy covers the GoodRx website (goodrx.com) and the GoodRx mobile apps (collectively, the “Site”).

First of all, thank you for placing your trust in us. We understand that your personal medical information is sensitive, and also that privacy policies and legalese can be scary, so we want to thank you for (1) trusting GoodRx with the limited personal medical information that we receive from you (more on that below) and (2) taking the time to read this privacy policy. We’ll try to keep it simple!

If you are still confused by the privacy policy after reading this, please reach out to our co-CEO, Doug Hirsch (you might have seen him in our commercials!) and he will make me (the lawyer) re-write these privacy policies. Send an email to help@goodrx.com and we’ll make sure he gets it.

For those of you who don’t like to read long privacy policies, here’s a quick summary:

  1. GoodRx does not sell your personal medical data.

  2. No, really. GoodRx does not sell your personal medical data. In other words, GoodRx does not sell information regarding your drug prescriptions and medical conditions that is linked to your name, contact information and other personal data you provide us.

  3. In limited cases, GoodRx uses personal medical data that is linked to your name and contact information. We use this data to fulfill services that you request from us (such as sending you a discount card, etc).

  4. When we talk about medical data, what we typically mean is the name, dosage, form and quantity of a prescription you’ve filled through us. We don’t have access to the rest of your medical history unless you provide it to us.

Information Collected by GoodRx (and How We Use It)

Most of the medical data that GoodRx collects from you is not linked to your name or contact information.

There are a few circumstances where we collect medical data from you that links to your name or contact information. These include:

  • Information You Provide To Us On The Site.

    Generally, GoodRx does not collect the name and contact information of visitors to the Site. However, if you register to receive certain services, you will need to provide us with some personal information so that we can provide these services. Here are some examples where you might provide us with your personal information that could be linked to your medical information:

    • In order to register for an account where you can keep track of your prescriptions, such as with a MyRx or a GoodRx Gold account, you will need to provide us with some personal information.

    • In order to receive price alerts on a set of prescription drugs or to sign up to receive a coupon, you will need to provide us you’re your email address.

    • If you click a button requesting that we send you the coupon by text message, you will need to provide us your phone number.

    • If you tell us which Medicare plan you are on, that information can be linked to you so that you do not have to re-enter your Medicare plan information every time you do a price search.

    • If you request a discount card, you must give us your name and mailing address.

  • Information You Provide to Marketing Partners

    Sometimes, GoodRx works with third parties that conduct marketing campaigns where you can opt into receiving materials and where you agree to provide us with your name, contact information and, in cases where you choose to provide it, your medical information. We use this information to fulfill your request for GoodRx materials and as specified by these marketing campaigns. If you receive materials you don’t want from us, please reach out to help@goodrx.com and we’ll remove your contact info from our marketing lists.

  • Information You Provide to Your Health Care Professionals

    Some health care professionals who use our GoodRx mobile applications may text or email you a coupon with your permission. In order to receive the coupon from your health care professional, you must provide your phone number or email address. We use this information to assist in sending you the coupon.

  • Information You Provide in Communications With Us

    When you contact us by email or other communications, you may provide us with your name, contact information and, if you choose to provide it, your medical information. We use this information to respond to your communications and to try and fulfill any customer service requests.

  • Cookies

    If you sign up for a GoodRx account, information collected by cookies can be associated with your GoodRx account information. Read more about what information are collected by cookies below. We use this information to provide you with better, faster service, particularly for recurring visits.

There are other places where GoodRx collects data that does not include your name and contact information, including the following. We, like many other sites on the internet, collect this data in order to provide you with better, faster service, particularly for recurring visits.

  • Log Information

    When you access GoodRx Services, our servers automatically record certain information. These logs include information such as the date and time you access our site, the browser you are using, and other common browser information. We will use this log information to help diagnose problems with our server and to administer our Site. Your log information also may be used to gather broad demographic information.

  • Location Data

    When you are using GoodRx with a browser or mobile device, you can enter a location or give GoodRx permission to access to your location. GoodRx collects and stores that information.

  • Cookies

    We use cookies to collect, store and sometimes track information for statistical purposes to improve the services we provide. If you are a registered user, we will use a cookie to save your settings and to provide customizable and personalized services. We also use cookies that let us know your location, the drug information visited while on our Site and the third party websites you visited before accessing our Site (“referrer information”). If you are a registered user, the foregoing information is associated with your GoodRx account information. We retain the information we receive from the cookies we place on your computer for thirty days. These cookies do not enable third parties to access any of your personally identifiable information. You should know that if you visit other websites, you may be required to accept third party cookies. We do not control use of any cookies that are deposited on your computer when you visit third party websites; and we expressly disclaim responsibility for information collected through them.

    We use remarketing with Google and other remarketing providers to advertise online. We may place cookies, tags, pixels, SDKs and other tracking technology on your computer or other devices to assist Google, other third parties or GoodRx to feed advertisements or to send direct mail campaigns to you based on your past visits to GoodRx and other websites; and we may also allow other third parties, including Google, to do so as well. However, we never provide advertisers or any other third parties any information that reveals a personal health condition or personal health information.

    We use third-party advertising companies to serve ads when you visit our GoodRx. These companies may use information (not including your name, address email address or telephone number) about your visits to this and other web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.

  • Demographics and Interest Information

    The GoodRx website has implemented Google Analytics Demographics and Interest reporting. This tool enables us to view demographic and other information aggregated from the overall population of the visitors to our site.

Information Received From Pharmacy Benefit Managers

Most prescriptions purchased in the Unites States, including prescriptions filled through the use of discount coupons, loyalty cards or insurance co-pays, result in the pharmacy reporting patient data back to the company that provides the benefit. When you use a coupon provided by GoodRx, we receive information about the transaction from the corresponding Pharmacy Benefit Manager.

The data GoodRx uses for our business operations is all de-identified. In other words, information such as your name, address and date of birth, are not viewable in these files. GoodRx may use such data for analysis and to improve our services (for instance, to make sure the pricing displayed on the Site matches the price users get at the pharmacy). GoodRx may share (but not sell) such aggregated, de-identified data with partners in a variety of ways, for instance by providing reports breaking down usage by geography. When we provide this information, we take legal and technical measures to ensure that the data does not identify you and cannot be associated back to you.

When do we share information from a third party that can identify you?

GoodRx rarely shares information with a third party that identifies you personally. Except for as when we are required to disclose your information by law (as described in the last bullet point below), GoodRx ensures that these third parties are bound to comply with federal standards as to how to treat medical data that is linked with your name, contact information and other personal identifiers. We share your personal information in the following cases:

  • We will share your name and address with others if you request a discount card to be mailed to the address you provided; and that information will only be shared with the third parties we use to fulfill discount card requests.

  • We may share your name and contact information, and other information you provide us about your coupon use and pharmacy experience, to help fulfill a customer service request that you send us. For instance, in some cases we might need to use your personal information in reaching out to a pharmacy to figure out why a coupon was not accepted.

  • We may share your name and contact information, and other information you provide us about your coupon use and pharmacy experience, to help fulfill a customer service request that you send us. For instance, in some cases we might need to use your personal information in reaching out to a pharmacy to figure out why a coupon was not accepted.

  • We may disclose information you provide if required to do so by law or if we have a good faith belief that disclosure is necessary to (1) comply with the law or with legal process served on us; (2) protect and defend our rights or property; or (3) act in an emergency to protect someone's safety. GoodRx may transfer its user database, including personal information contained therein, to a third party who acquires all or substantially all of the assets or stock of GoodRx whether by merger, acquisition, reorganization or otherwise.

GoodRx may transfer its user database, including personal information contained therein, to a third party who acquires all or substantially all of the assets or stock of GoodRx whether by merger, acquisition, reorganization or otherwise.

What are your options to control the use of your personal information?

If you would like the personal information you provided us deleted, you may request deletion by emailing us at help@goodrx.com and we will do our best to delete this data. Keep in mind that there are cases where we are required by law to keep a copy of the data, such as to comply with CAN-SPAM (if you request that we do not email you, we need to keep a copy of your email in our blacklist so that we can keep honoring your request).

What about kids’ personally identifiable information?

Our Site is not directed to children under the age of 13. We assume our website is used by adults or minors supervised by a parent are guardian. We respect the privacy of parents and children and are committed to complying with the Children's Online Privacy Protection Act ("COPPA"). On those areas of our Site that ask for age, we do not collect personal information from individuals who identify themselves as under the age of 13 except in those limited circumstances where we believe that such collection is permitted under COPPA.

We may ask prospective users to provide their age during the registration process and on other areas of our Site. If a user indicates that he or she is under the age of 13 then all personal data collected during the registration process is automatically deleted except that we may retain and use limited information, such as the child's email address, for a limited period of time, in those cases where we believe that the collection and use of such information is permitted under COPPA.

If a parent believes that his or her child has provided us with personal information, he or she can contact us via email or postal mail as listed below. We will promptly delete the information upon learning that it relates to a child under the age of 13.

We believe that parents should supervise their children's online activities and consider using parental control tools available from online services and software manufacturers that help provide a kid-friendly online environment. These tools can also prevent children from otherwise disclosing online their name, address and other personal information without parental permission.

What else should you know about your privacy?

  • Security

    We work hard to protect GoodRx and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. We maintain industry standard security measures to protect sensitive data. All cookies are encrypted. If you register to establish an account or to receive price alerts, your password is also encrypted. Although we will exercise reasonable care in providing secure transmission of information between your computer and our servers, we cannot ensure or warrant the security of any information transmitted to us over the Internet and we accept no liability for any unintentional disclosure.

  • Links to Other Sites

    Our Site contains hyperlinks and pointers to Internet sites maintained by third parties, and uses some services by third parties. We do not control, operate or endorse in any respect information, products or services provided by such third parties. Many third parties have their own privacy policies that differ from ours. This privacy policy only covers our Site and does not cover any other third parties. While we make every effort to keep your information secure, we do not control the policies of other parties.

  • Do Not Track Requests

    At this time we do not respond to browser "Do Not Track" signals.

Changes to this Privacy Policy

We may make changes in our privacy policy from time to time. When we do so, we will post the revised privacy policy on our Site. Please check the revision date at the top of this page to determine if the policy has been modified since you last reviewed it.

Contacting GoodRx

We would like to receive your comments and questions about this Privacy Policy and any other matter you have regarding our Site. Please address comments or questions to us via email or postal mail.

GoodRx, Inc.
233 Wilshire Blvd.
Suite 990
Santa Monica, CA 90401
USA
info@goodrx.com

Acceptance of Privacy Policy

Your use of our Site, including any dispute concerning privacy, is subject to this Privacy Policy and the Terms of Use posted on our Site. BY USING OUR SITE, YOU ARE ACCEPTING THE PRACTICES SET OUT IN THIS PRIVACY POLICY AND TERMS OF USE.

To Opt-Out Of Future Communications

If you do not want to receive further communication from GoodRx, please visit the following link.

http://www.goodrx.com/opt-out

Copyright ©2017 GoodRx, Inc.

GoodRx is not sponsored by or affiliated with any of the pharmacies identified in its price comparisons. All trademarks, brands, logos and copyright images are property of their respective owners and rights holders and are used solely to represent the products of these rights holders. This information is for informational purposes only and is not meant to be a substitute for professional medical advice, diagnosis or treatment. GoodRx is not offering advice, recommending or endorsing any specific prescription drug, pharmacy or other information on the site. GoodRx provides no warranty for any of the pricing data or other information. Please seek medical advice before starting, changing or terminating any medical treatment.

In all states except Tennessee, GoodRx is considered a marketer of prescription discount cards, and is not required to register as a discount card provider. In Tennessee, GoodRx is registered as a Prescription Drug Discount Plan Operator.