Have a question about using a manufacturer coupon or GoodRx coupon or discount card? Did you run into a problem trying to use one? Let's try to clear things up.

Manufacturer coupons (also called co-pay cards) are discounts offered by the manufacturers of brand name medications. These cards are typically free but sometimes require you to register with the manufacturer's website. Many doctors also have cards available at their office. They're generally offered when a drug is new to the market, when many insurance plans won't cover a drug, or when the drug is at the end of it's patent and generic versions may be approved. These coupons are good for reducing your out-of-pocket cost, but it's worth mentioning that insurance companies don't generally like these cards because they still must pay a large chunk of the cost of a typically expensive drug. Also, these cards do not generally work in conjunction with Medicare or other government programs.

The GoodRx Drug Discount Coupon is a great way to reduce the price of a prescription you'd otherwise be paying cash for. Our coupons are free, and there's no obligation. These coupon prices come from agreements with the pharmacies, not the manufacturer.

The GoodRx Drug Discount Coupon is a great way to reduce the price of a prescription. We've done the hard work of looking around the Internet for the coupons with the best prices, and we show you the one that will save you the most.

When you look up drug prices on GoodRx, you may see a GET COUPON button to the right of a price. To get that price, you will need to present that free coupon to the pharmacist.

To make things super easy, you can either PRINT, EMAIL or TEXT the coupon to yourself, or use the mobile app. Simply have it ready to present at the pharmacy every time you fill (or refill) your prescription.

If you have any questions or problems with a coupon, please call the phone number provided on the coupon.

Discount cards and coupons work in the same way, and have the same information for the pharmacist to enter.

However, we recommend using coupons from GoodRx.com or our mobile app.

You'll generally save more when you use our coupons or mobile app instead of our card, and here's why:

  1. When you look up your prescription on our website or mobile app, you'll see the price of your prescription at every pharmacy near you, so you can choose the best one.

  2. Our coupons will often find you prices that are lower than the card. The discount card offers one discount, while there are many more discounts available through GoodRx.

We offer the GoodRx Card for folks who like to keep a card in their purse or wallet, and it will still often help you save at the pharmacy. But we always recommend you check current prices on our website or mobile app.

Our mobile app has coupons built right in that you can show your pharmacist and it's really easy to use—and our website allows you to email or text a coupon to yourself if you don't have a printer.

Some pharmacists may not be aware of the agreement they have to accept GoodRx coupons. However, they are contractually obligated to honor the discounts and we can generally resolve any misunderstanding. We are happy to look into any issue you have with a coupon. Please start by calling the phone number provided on the coupon. If that doesn't resolve your problem, please let us know.

If you are filling at a Walmart or Sam's Club pharmacy and you've been told that your coupon is no longer valid, you may simply need to present a new coupon. Not to worry—it's easy to get a new coupon, and you may find even greater savings. Just download the GoodRx app, or go to GoodRx.com on your phone or computer to print, email, or text a new coupon.

To help make sure that you always receive the lowest price possible, we include discounts from multiple sources on GoodRx. This means even if you fill at the same pharmacy, there may be a lower discount available each month.

If you're asked to pay a higher price than expected, it may be because the coupon your pharmacy has on file for you is out of date.

To make sure you still get the lowest price available, always be sure to check prices on GoodRx and print out a new coupon the next time you refill. If you have our mobile app, just ask your pharmacist to enter the new coupon information you’ll find on the app.

If you have any questions or problems with a coupon, please call the phone number that is provided on the coupon.

These phone numbers may vary based on the coupon. If you or your pharmacist have any trouble, the quickest way to resolve any issues is to call the phone numbers listed on the coupon you're using while you're in the pharmacy.

We can mail you a discount card at no charge. This card will entitle you to discounted prices at most US pharmacies. Keep in mind, however, that better discounts may be found by looking up drug prices and printing coupons on our website or mobile app.

You can request a card on this page: https://www.goodrx.com/discount-card

Once you submit your information, you'll receive a temporary card immediately via email, and we'll send you a card in the mail within 4-6 weeks. You can also search GoodRx for your prescriptions, and immediately get a coupon to take to the pharmacy.

Discount cards typically take 4-6 weeks to arrive, so if you've made a recent request, your card should be on its way to you! You may have received a temporary card that offers the same prices in the meantime, and you can always check GoodRx on the web or on our mobile app for the latest discounts.

If it's been longer than 6 weeks since you requested your card, please let us know.

GoodRx opens coupons in a new tab so that you can continue using the drug page to compare prices. You may have something called a "pop-up blocker" installed in your browser that is preventing GoodRx from showing the coupon. Check your address bar for a pop-up blocker note or icon that will let you open the coupon page. You may also want to check to make sure that you have both Javascript and cookies enabled.

We do recommend having a current coupon from GoodRx.com or from the GoodRx mobile app with you every time you fill.

Once you use a coupon, it may remain on file at your pharmacy and can be used for any medication you fill at that pharmacy. However, some pharmacy systems may clear this information from time to time, and you may be required to present a new coupon in order to get the discount.

Even if you don't need a new coupon, you'll want to check the website or mobile app for any changes before refilling, as prices can fluctuate from month to month, and a different coupon or pharmacy may have a lower price.

Our coupons and discount cards don't expire. Once you use a discount, your pharmacy may keep your coupon information on file and you can continue to save money without having to do anything.

However—you should know that some pharmacies clear this information from time to time, and you may need to present a new coupon the next time you fill. Be sure to have the most current coupon from GoodRx.com or from our mobile app with you, just in case.

Please also keep in mind that prescription prices change frequently. Your price may vary, and we may have located even lower prices since your last trip to the pharmacy - all the more reason to check GoodRx every time you fill. We don't want you to have any surprises at the pharmacy.

Our mobile apps for iPhone or Android make it easy to get the latest coupons. (You can also just go to m.goodrx.com on your phone's web browser.) You can look up the current prices and show your coupon directly to the pharmacist.

Most of our coupons will work at most pharmacies for most medications, and you can use one coupon for multiple prescriptions. So if you've already printed a coupon out and you change your mind about a quantity, medication, or pharmacy, you can still use it. It's worth checking GoodRx again at some point to see if one of our other coupons might get you a better price, however.

Transferring a prescription is easier than you think. Your new pharmacy would love to have you as a customer, and they'll do most of the work.

The easier way to transfer a prescription is to simply call your new pharmacy and provide them with:

  • Your name
  • Your prescription information
  • Your GoodRx card or coupon information (if you're planning to use it for a discount)
  • The name and phone number of your current pharmacy

The new pharmacy can then call your old pharmacy and have your prescriptions transferred. It typically won't take more than a few hours or a day at most.

Some pharmacies may also offer a way to transfer your prescriptions online.

Keep in mind that you may not be able to transfer prescriptions for some controlled substances. In that case, you'll likely need a new prescription from your doctor.

Copyright ©2016 GoodRx, Inc.

GoodRx is not sponsored by or affiliated with any of the pharmacies identified in its price comparisons. All trademarks, brands, logos and copyright images are property of their respective owners and rights holders and are used solely to represent the products of these rights holders. This information is for informational purposes only and is not meant to be a substitute for professional medical advice, diagnosis or treatment. GoodRx is not offering advice, recommending or endorsing any specific prescription drug, pharmacy or other information on the site. GoodRx provides no warranty for any of the pricing data or other information. Please seek medical advice before starting, changing or terminating any medical treatment.